📦 FAQ — Frequently Asked Questions

We deliver throughout the UK within an average of 7 to 15 business days, depending on the product and location.

Yes, we offer free shipping across the UK on all orders over £35.

Our products are shipped directly from our international distribution centres, with full tracking available.

Once your order is shipped, you’ll receive an email with your tracking code and a link to follow your delivery in real time.

If your order exceeds the estimated delivery time, contact our support team. We guarantee a full refund or reshipment.

Yes. We accept returns within 7 days of delivery. The item must be unused and in its original packaging.

Yes, we offer a 30-day warranty against manufacturing defects.

Our team is available via email at hello@pinklatteclub.co.uk. We respond within 24 business hours.

Yes. We use SSL encryption and trusted payment platforms. Your data is protected at all times.

Yes, this is normal. In some cases, to optimise delivery or due to stock availability in different distribution centres, items from your order may be shipped separately. You will receive a tracking code for each package.